- When I try to check my email, I
get disconnected from the internet!
- In Microsoft Outlook
Express, click the TOOLS menu and click OPTIONS.
On the CONNECTION tab, there is an option labeled HANG
UP AFTER SENDING AND RECEIVING. If this option
has a check in the checkbox next to it, uncheck this
option and click OK. This option disconnects you
from the internet once the application checks for new
email and sends any queued messages.
When I try to dial to the internet, my computer says the
phone line is busy!
- The line is probably not actually
busy. If you are using Windows, this operating
system generally uses this generic error to report many
types of problems. To check the line, pick up your telephone and dial the telephone number your computer is attempting to dial into.
If there is not a busy signal detected when you dial the
number, verify that you are dialing
the correct telephone number, for the most common problem
is caused by the incorrect telephone number being
dialed. Lastly, when dialing local numbers, the area
code should not be dialed.
When I try to dial to the internet, my computer says there
is no dial tone!
- First, ensure that the phone
line is connected to the LINE input on the
modem. If it is, you need to connect a
telephone to the telephone jack that the computer is
trying to use. Pick up the telephone and see if a dial tone
is present. If so, is the dial tone pulsating?
If so, you must have a voicemail service, in which case
you will need to disable the Wait for a dial tone before
dialing option in the modem's properties. To do
this, you need to open the modem's properties in the DEVICE
MANAGER and uncheck this option. If you still
receive this error even after the modem should not be
waiting for a dial tone, the modem is probably
defective. Contact the computer manufacturer for a
possible warranty replacement.
-
When dialing into Cowboy.Net, it fails when verifying my
username and password!
- This can happen if your
account is behind on payments. If this may be the
case, call (877) 372-7704.
Otherwise, verify that your username is all lower-case
and has '@cowboy.net' inserted with the
username. See the example below:
- Also, do not change any
attributes of your PPP dialer, such as Log on to
network, Windows domain, and other
options. If you did make changes, please re-create
the PPP dialer using the instructions located via the
following link labeled 'How to
set up your PPP adapter'. Delete the
current dialer before you create a new one. Do this
by right-clicking the dialer and clicking the DELETE
option.
- I cannot connect
at 56Kbps and I am randomly getting disconnected!
- The FCC regulates optimal
connect speeds to 53.3Kbps, but you should be able to
connect at approximately 45Kbps assuming that your
telephone lines are free of line noise. Telephone
line noise is critical to your connect speed. Marginal lines,
or lines that are miles away from the telephone company's
central office, will prevent you from obtaining any speeds at, or near 28.8K. Many areas are plagued with corroded telephone wires and antiquated relays
and switches. Higher connect speeds pass data at higher speeds. The faster the data is traveling, the more susceptible it becomes to line
noise. If you ever hear pops, clicks, or large
amounts of static, you will need to get the problem taken
care of with the telephone company. Internet
connections via dialup modems are far more sensitive to
this type of noise than regular phone calls.
If you are confident that line noise is not an issue, you
will need the latest device drivers for your modem to be
installed. A device driver is a program that controls a particular type of
hardware device that is attached to your computer.
They are generally free downloads available at the modem
manufacturer's website. If your computer came
included with your computer, such as a Dell, Gateway, HP,
etc., the most recent drivers should be available at the
computer manufacturer's website. Here are some
links to several common modem driver manufacturer's websites:
If speed is not an issue,
but you are being disconnect at random times, do you have
call-waiting with your telephone service? If so, you
are probably receiving a telephone call while you are on
the internet, which will disconnect you from the ISP's
modems if call-waiting is enabled. To disable
call-waiting only when you are on the internet, you will
first need to check with your telephone company to see
which code disables call-waiting. it is generally *70,
but call to make sure, for it may also be #70.
Enter this code with a comma ( , ) before the
telephone number that your computer dials into. For
example, if you are in Cushing and your computer dials 225-8046,
your computer should dial *70,225-8046 or #70,225-8046
for call-waiting to be disabled while you are on the
internet.
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